How to Place an Order

Our web site is designed to enable you to quickly and easily order your customized note cards online. We realize that you may feel more comfortable discussing your options with one of our designers. Feel free to contact us at our toll-free number 866-469-7100.

Placing your order:

There are several ways to place your order. We certainly encourage you to use our simple website order forms.

Website orders: Simply choose the desired card style and complete the specific order form. Once completed, submit the order. A confirmation e-mail will summarize your order. If you are sending a photo, you can send via the U.S.Mail or e-mail.

• Multiple orders: Because each order is unique, a separate online order form must be completed for each order.
  
  
• US Mail: You may send us a print out of the order form. This method may make the most sense if you are sending us an actual photo.
  
  
• Phone: You may phone in your order to 866-469-7100, although we prefer
  you order online to ensure order accuracy.
  
  
• Visit: As a young growing business, we are open 7 days a week. If you are local, please call ahead to schedule an appointment.

Sending a photo:

You may deliver the photo in person or send it to PJ Greetings at 484 Fairview, Glen Ellyn, IL 60137. You may also send a photo via e-mail to pjcardona@pjgreetings.com. Please be aware not all photos will make an ideal card. The photo quality is very important. Our high quality printers will create an excellent reprinted image of your photo. However, you should not expect photo quality prints such as you may receive with photo paper reprints as we do not create our cards on photo paper. We will review the photo(s) and let you know as soon as possible if the photo(s) will work.

• If you are using a digital camera, use the highest Mega-pixel setting. Send your image in JPG format. Printouts from inkjet or photo printers, instamatics or Polaroids may not work well. A 35mm auto-focus camera with a flash works best. Natural light is best. Keep the background simple. We can also use black & white photos.
  
  
• If you would like, you may send more than one photo, however this is not necessary. We will use the most suitable photo for the format you have selected. Your photos will be returned with your order. An additional set up charge will apply if additional proofs are requested.
  
  
• You can use pictures from a professional photographer if you obtain written permission from the photographer.

Proofs:

For all non-stick fun products, including birth announcements, invitations, holiday cards, photo stationery, we will offer to send an electronic proof via email for your review and approval before processing. Don't have internet access? A physical proof can be mailed to you at no charge. A charge of $3.50 will be charged for Priority Mail. Once your proof is approved, your order will be processed. The design cost of the proof is included in the order price based on the initial photo. We can process more than one proof and photo, however an additional design cost of $10.00 will apply.

Ribbon Tying:
We do not currently provide a ribbon tying service. Many other companies charge extra for this service and we prefer not to. It is a very simple process and we will provide a hand tied sample and instructions for you to complete.

Minimum order size:
The minimum order size will be listed for each style of note card on the order form page. We understand special orders may be required, so please feel free to contact us directly in those special circumstances.

Turnaround Time:
Generally all orders ship within 3-5 days from the order date or from the date a final proof is agreed upon. Orders are shipped via UPS Ground, unless otherwise requested, generally taking 3-5 days to arrive depending on your proximity to Chicago. East and West coast shipping locations tend to be 4-5 days. If you prefer a faster shipping method (see Shipping and Handling), please indicate in the comment section of your order.

Shipping:
PJ Greetings standard shipping method is UPS Ground (2 to 5 business days). You may choose UPS 2nd Day Air, or UPS Next Day Air. UPS does not ship to PO Boxes, so make sure that you give a street address when you order.

A pricing chart of our shipping and handling charges is shown below.

Shipping and Handling Charges:

Envelope pre-ordering:
For your convenience we do offer sending out your envelopes in advance of your completed order. This will enable you to address your envelopes before you receive your cards. A charge of $.10 per envelope will be assessed.

Card errors:
In the unlikely event that we make a mistake on your order we will correct the mistake and re-ship. If an error was made generating a card different from your final approved proof, we will correct the mistake and reship to you at no charge. If the error was approved in the final proof, then a reprinting charge will be added to your total. We certainly do our best to minimize this from happening.

Payment Options:
For your convenience, you may choose to be billed or use Visa/Mastercard. Please indicate on your order form the desired method of payment. You will not be billed or charged on your Visa until the order is completed and shipped.

Additional Charges:
Extra photo processed: $10.00 set up cost.
Priority Mailing a proof: $3.50
Canceling an order after photo processing performed: $20.00
Returned check: $15.00